Return and Repair Policy
returns and exchanges
Because each piece is made with care, we do not accept returns or exchanges for change of mind, sizing, or normal wear. Please review product descriptions carefully before placing your order.
quality concerns
If your item arrives damaged or you believe there is a quality issue, please contact us within 7 days of delivery. We’ll be happy to work with you to repair, replace, or refund your purchase if the issue is confirmed.
custom and sale items
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repairs
Complimentary Repairs
I want you to love your jewelry for years to come. That’s why I offer complimentary repairs for quality concerns within 30 days of delivery on pieces I create (e.g., clasp issues, chain breakage that wasn’t due to wear).
Repairs After 30 Days
For jewelry I’ve made, repairs may be available after 30 days for a small fee, depending on the type of damage and materials needed. Common repair costs start at $15 plus shipping. I’ll always provide a quote before moving forward.
curated pieces
Some pieces in my collection are thoughtfully curated from my trusted suppliers. Because I don’t create these designs, I’m not able to offer free repairs or cover repair costs. If a curated item needs attention, I’ll be happy to point you toward repair options.
whats not covered
Normal wear and tear (such as scratches, tarnish, or bent/broken rings), loss of stones or charms, or damage caused by improper care is not included in complimentary repairs. However, I’m happy to assess and provide a repair or replacement cost if possible.
shipping
Customers are responsible for safely shipping items back to me for repair. If the repair is due to a confirmed quality issue within 30 days, I’ll cover the return shipping back to you.